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General and program Q&A

Find answers about choosing a program, payment, access and support. Choose your exam below for questions about its content and study requirements.

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Questions about your program

General Q&A

How ReasonSpan™ works

Each program page shows its current scope, price, access period, and free preview. Check those details before purchasing.

Which program should I choose?

Choose the program for the exam you are scheduled to take. Compare the current offers on the programs page, then check the exam version and content scope on the specific program page. If your exam date or specification is outside its stated coverage, contact support before enrolling.

Can I try the teaching approach before paying?

Yes. You can try the PE Civil Construction, PE Architectural Engineering, ARE 5.0 Project Development and Documentation (PDD), PE Mechanical: HVAC and Refrigeration, or PMP free practice. Each program page explains what is included in the preview and the full offer.

Are all programs available for purchase?

You can purchase PE Civil Construction, PE Architectural Engineering, ARE 5.0 Project Development and Documentation (PDD) and PMP Training and Exam Preparation. Select your program to see its price, access period and enrollment options.

Programs marked “In development” are not yet available for purchase. The PE Mechanical: HVAC and Refrigeration foundation preview is free while the full program is being developed.

How long will I have access? Will my payment renew?

Access depends on the program. PE Civil Construction and ARE 5.0 Project Development and Documentation (PDD) provide 90 days from purchase. PMP training and exam preparation provides 180 days from purchase. The 2026 PE Architectural Engineering cohort has a fixed end date of October 28, 2026 at 11:00 a.m. Pacific. Current offers are one-time purchases without automatic renewal. Review the exact terms on the program page and in the policies before checkout.

How do I sign in after purchasing?

Use Candidate login with the email address associated with your enrollment. A secure sign-in link is sent to that address. If access does not appear or you cannot receive the link, contact support and include your purchase email and program name. Do not forward your sign-in link.

What if I need a refund or notice a duplicate charge?

See the refund policy and email support@reasonspan.com with your purchase email and the issue. A refund may be requested within seven calendar days of purchase if protected answers and solutions have not been accessed. Duplicate charges and failure to provide purchased access remain reviewable.

Do diagnostic scores predict whether I will pass?

No. ReasonSpan™ practice results identify topics and decision patterns to review. They are not official scores, pass predictions, or guarantees. Use the explanations and your exam blueprint to decide what to study next.

Is ReasonSpan™ affiliated with the exam organizations?

No. ReasonSpan™ is an independent exam-preparation provider operated by Neor Group Holdings, Inc. It is not affiliated with, endorsed by, or sponsored by NCEES, NCARB, PMI, or any registration or licensing board.

Need exam-specific details? Visit PE Civil Construction, PE Architectural Engineering, ARE 5.0 Project Development and Documentation (PDD), or PMP.

Candidate support

Signed-in candidates can submit a tracked request for PE Civil, PE Architectural, ARE 5.0 Project Development and Documentation (PDD), or PMP training and exam preparation and view its status.

Open candidate support